Appendix C: FAQ

C

Frequently Asked Questions (FAQ)

1. I cannot access the Internet using Impulse at work, what is wrong?
2. I cannot find the Impulse Dock to download, where is it?
3. I have a computer with a dial-up modem that takes too long to download large programs. Do you sell software on CD/DVD?
4. I have AVG Anti-Virus installed & Impulse, but I get an error when running Impulse.
5. I have questions regarding Impulse products, is there someone I can talk to?

Answers:

I cannot access the Internet using Impulse at work, what is wrong?

Some companies use what is called a Proxy Server (or just "Proxy") as a part of their Local Area Network (LAN) to control traffic to & from the Internet. This can be a proxy server or the proxy is a part of other network equipment. There is a way for you to setup Impulse to work with a proxy, but you need to talk to your Network Administrator/Engineer to get the following information: Address of proxy (e.g. proxy.impulsedriven.com), Port (e.g. 80), Username, and Password. Adding this to Impulse may resolve the connection problems you are experiencing.

1. Click on the Impulse Orb icon in the upper, left corner.
2. Click on "Preferences", then Under "Advanced Settings", click on "Connection".
3. Check the box labeled "Use custom settings", and type in the information provided to you by your Network Administrator (or Network Engineer): Address, Port, Username and Password.
4. Click the OK button to save changes. Then close Impulse & reopen and it will use the proxy settings to access the Internet.

I cannot find the Impulse Dock to download, where is it?

You must have Impulse installed, then you will see the option to download the optional "Impulse Dock" on the "My Software" tab as a free download. (In "Preferences" you must have "Show freeware & demos" checked to see Impulse Dock as an application to download.)

Please refer to Appendix B: Impulse Dock for more information.

I have a computer with a dial-up modem that takes too long to download large programs. Do you sell software on CD/DVD?

Some programs are available in boxed retail versions on CD/DVD, check the Impulse store for such versions. An alternate method is to use Impulse Anywhere. For more information, please refer to 2. Introduction - Impulse Anywhere.

I have AVG Anti-Virus installed & Impulse, but I get an error when running Impulse.

Disable "Web Shield" it will allow you to run Impulse without an error.

I have questions regarding Impulse products, is there someone I can talk to?

Online resources include our Sales FAQ and the Impulse Support page.

You can also contact Sales at: sales@impulsedriven.com.